Privacy Policy
How Polymiq Audio Lab handles personal information and submitted recordings.
Last updated: 27 July 2026
1. Introduction
This privacy policy explains how Polymiq Audio Lab (“we”, “us”, “our”) handles personal information when you visit this website, make an enquiry, request an assessment, submit an audio or video recording, or purchase an audio restoration service.
Polymiq Audio Lab is operated by Rogério Damato as a London-based audio restoration service working with clients remotely.
2. Information We Collect
Depending on how you contact us and the service you request, we may collect:
- Your name
- Your email address
- Telephone or WhatsApp details, where you choose to provide them
- Information you include in an enquiry or project brief
- Audio or video files submitted for assessment or restoration
- Billing and transaction information, where applicable
- Basic website usage information through analytics, as described below
3. How Information Is Collected
We collect information when you:
- Email us at [email protected]
- Contact us through WhatsApp
- Use contact links on this website
- Send files directly or through a download link you provide
- Communicate with us during a project
- Browse this website, where Google Analytics is used
4. Why Information Is Used
We use personal information to:
- Respond to enquiries
- Assess recordings
- Prepare quotations
- Provide agreed restoration services
- Deliver completed files
- Keep business, project and payment records
- Understand website use and improve the site through analytics
- Meet legal, regulatory and tax obligations where they apply
5. Lawful Basis
Under UK data protection law, we rely on different lawful bases depending on the activity:
- Contract: where processing is necessary to provide a service you have asked us to carry out
- Steps before entering a contract: where you request an assessment or quotation
- Legitimate interests: to respond to enquiries, operate the business, maintain records and improve the website, balanced against your rights
- Legal obligation: where we must keep certain records for tax, accounting or legal reasons
- Consent: where you choose to contact us through a channel such as WhatsApp or where consent is otherwise required
6. Audio and Video Files
Files you submit are used only to assess your recording and, if agreed, to carry out restoration work.
- Files are not sold.
- Files are not published or used in a portfolio, marketing material or results page without your permission.
- Confidential or NDA-protected work is handled according to the agreement in place.
- Retention and deletion depend on our confirmed business process.
Assessment files are kept for: [CONFIRM HOW LONG ASSESSMENT FILES ARE KEPT]
Completed project files are kept for: [CONFIRM HOW LONG COMPLETED PROJECT FILES ARE KEPT]
7. Sharing Information
We do not sell personal information. We may share information only where necessary with:
- Email and communication providers
- Cloud storage or file transfer services used to receive or deliver work
- Website hosting providers
- Payment providers, where a payment is processed
- Professional advisers such as accountants, where required
- Regulators, courts or authorities where the law requires it
Specific providers are not named here because they may change. [CONFIRM THIRD-PARTY PROVIDERS USED]
8. International Transfers
Some service providers used for email, storage, file transfer, hosting, analytics or payments may process information outside the United Kingdom.
[CONFIRM WHETHER INTERNATIONAL TRANSFERS APPLY AND WHAT SAFEGUARDS ARE USED]
9. Data Retention
We keep information only for as long as necessary for:
- Handling enquiries
- Delivering projects
- Legal and accounting records
- Resolving disputes
Enquiry records are kept for: [CONFIRM ENQUIRY RETENTION PERIOD]
Accounting and tax records are kept for: [CONFIRM ACCOUNTING RETENTION PERIOD]
10. Data Security
We take reasonable organisational and technical measures to protect personal information and submitted files. These may include access controls, secure storage practices and careful handling of client material.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Your Rights
Under UK data protection law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request erasure in certain circumstances
- Request restriction of processing
- Object to processing in certain circumstances
- Request data portability, where applicable
- Withdraw consent where processing is based on consent
To exercise these rights, contact us using the details below.
12. Cookies and Analytics
This website uses Google Analytics (measurement ID: G-QYQ9CM2D5E) to understand how visitors use the site. This may involve cookies or similar technologies that collect information such as pages viewed, approximate location, browser type, device type and referral source.
This website does not currently use a cookie consent banner or preference tool. You can limit analytics through your browser settings, privacy extensions or opt-out tools provided by Google.
[CONFIRM CONSENT APPROACH FOR ANALYTICS IF REQUIRED]
13. Contact
For privacy questions or requests relating to your personal information, contact:
Email: [email protected]
14. Complaints
If you have a concern about how your personal information has been handled, please contact us first so we can try to resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.